Frequent questions
Why buy from Urbanxtech ?
Urbanxtech began its journey selling on the renowned buying/selling platform "Wallapop". Today, we are excited to take a step forward and offer our products to a wider audience, beyond those who initially met us on Wallapop. With a solid track record backed by more than 400 positive reviews, we are proud to be 100% transparent with our customers.
Our philosophy is clear: customer satisfaction is our priority. That's why we are committed to resolving any type of problem within a maximum of 72 hours, always with the needs of our customers in mind. At Urbanxtech, you will not only find exceptional products, but also a committed team willing to provide you with the best online shopping experience. We welcome you to our store and look forward to serving you soon!
How long will it take for my order to arrive?
Delivery times are usually 2-3 business days on weekdays, depending on the shipping method selected at the time of purchase.
In rare cases, delays may occur due to holidays or external causes. If you have any questions or problems with your order, please contact our customer service at info@urbanxtech.com with your name and order number.
How much will shipping cost me?
Shipping costs vary depending on weight and location.
SPAIN
- Standard : Our standard shipping service usually takes 2-3 business days to deliver, depending on your location.
- Express : Our express shipping service usually takes 1-3 business days to deliver, depending on your location.
Can I cancel my order?
If your order has not yet left our warehouse, we can refund you and cancel it. However, if your order has been prepared, you will have to receive it and proceed with the return using this form.
To check if we can cancel your order before it is ready, please email info@urbanxtech.com for confirmation.
Where is my order?
You can track your order on the post office or assigned company website with the tracking number provided at the time of purchase.
The tracking number will be automatically sent to the email used to make the purchase.
What would happen to the package if I am not at home on the day of delivery?
Don't worry! Correos will leave your order in your mailbox or notify you to pick it up at the nearest office (corresponding to your postal code) within 5 calendar days , along with your ID. We are not responsible for shipping costs if you cannot pick up your order within 5 days and it is returned.
How can I get the tracking number?
Tracking numbers are available approximately a few minutes after placing your order. This will be automatically sent to the email address you used to place your order. You can also check it using our form and we will provide it to you as soon as we can.
I have not received my order. What can I do?
We guarantee a full refund if you have not received the ordered item within 10 business days. If 10 business days have passed and you have not received the ordered item, you can request a full refund by filling out the form on our website, indicating the order reference. Once you have requested a refund, our team will study your case and will notify you of a decision within a maximum of 72 hours. If your request is approved, you will be refunded the amount of the item not received, if possible using the same payment method you used when placing the order. Depending on the payment method, the refund may take 1 to 3 days to be made effective.
What size should I order? (Clothing)
When shopping online, it can be difficult to know what size is perfect for you, so we want to make sure you can order your garment with the perfect fit.
Our sizing is true to size unless otherwise noted, so if you want an oversized fit we recommend ordering a size larger than your perfect fit.
If you still have questions, be sure to contact us via email info@urbanxtech.com and we will be more than happy to help you.